Disconnected as soon as username & password is verified

• Check WINS configuration is disabled.
• Check number dialled. If you are using a non-K56 modem on a K56 line, this may be the reason.

Disconnected within fixed period of time (i.e., 20 mins)

• Check for time-outs set in browser
• Check for time-outs set in modem properties
• Check number dialled and make/speed of modem and ensure compatibility.
• If you have call waiting enabled on your line, ensure that it is disabled before connecting to us. The "bleep" on the line when a second call comes through will disconnect your modem.

Password is not being accepted and is requested again and again

• Check for CAPS lock being on
• Check for capital letters in username and/or password
• Check for @guernsey.net in username and delete @guernsey.net if present
• Check that, if you use a Windows logon, the box is not asking you for this logon rather than your Guernsey.Net logon.

Unable to negotiate dial-in connection (failed) (Win 3.x)

• Check installed modem is correct.
• If standard modem, try changing init string to AT&F in modems2.ini file
• Check for length of telephone extension cable (long cables can result in deterioration of signal)
• Check for line noise and quality Cannot find any sites with browser
• Has the "connect to" box appeared?
• Have you heard the modem connecting?
• Check to ensure that the DNS settings are correct in TCP/IP properties. See our page for setting up Dial Up Networking for information on how to get to these settings.
• Check for IP address set in either TCP/IP or DUN properties Call to undefined Dynalink
• Microsoft Office Toolbar running when Internet Explorer installed