Links Communications
Code of Practice
Supplier:
Links Communications supplier of two way radio systems and equipment either by outright purchase or short or long term hire. To be used by the customer on his own frequency or a Short Term Hire frequency or on one of Links Channel Island Community repeater systems.
Relationship:
Links provides two-way radio services in return for a daily, weekly or monthly fee. Links will service, repair and install the relevant equipment and provide the service as detailed on the contract on the basis that the fee has been paid in advance. Equipment sold will be paid in advance.
Contacts:
Post-
Links Communications, Crossways Centre, Braye Road, Vale, Guernsey, GY3 5PH
Telephone 01481 248360
Fax 01481 243100
Email links@guernsey.net
Other organisations
Ofcom, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA
Phone 020 7981 3000
Fax 020 7981 3333
www.ofcom.org.uk
Data Protection Commissioner's Office, PO Box 642, Frances House, Sir William Place, St Peter Port, Guernsey, GY1 3JE
Phone 01481 742074
Fax 01481 742077
Email dataprotection@gov.gg
Office of Utility Regulation, Suite B1 & B2, Hirzel Court, St Peter Port, Guernsey
Phone 01481 711120
Fax 01481 711140
Email info@regutil.gg
Ombudsman or Arbitrator as dictated by Guernsey Law after initial contact with the Office of Utility regulation - address details above.
Philosophy:
To offer the best possible service a small business can. To ensure that Links customers are happy with the performance of their radio equipment within the limitations radio provides. To respond to anspahone messages as soon as practical.
Services:
Short Term radio hire
Long Term radio hire
Community repeater systems
Sales
Repairs
Customer Service:
Most new items sold come with manufactures warranty. Used equipment sold as seen or described with no warranty
Hired equipment is repaired, adjusted or replaced as required depending on type of contract and repair will be either at no charge or at the Links standard hourly rate plus a charge for spares used.
Links does not operate general doorstep selling, telesales operation nor mass mail shots either by letter post or email. Links does, for example, advise selected existing and potential customers of offers and services.
Data Protection act - Links is registered under The Data Protection (Bailiwick of Guernsey) Law 2001
Cancellation of contract hire will be as per individual contract . For example a minimum 12 month contract would require one month notice after the minimum contract period had passed, cancellation before that date would incur a charge for the balance of hire due.
Repairs for non-hired equipment out of warranty at the Links standard hourly charge
Complaints initially direct to Links and if not resolved either by Arbitration or through Petit Debts / Royal Court procedures.